Title: Organizational Kintsugi
Commission: School assignment
For the course “Integrated projects” we (me, Rutger Steens, Agnes Thålin Lundin, Dinara Zhubaniyaz and David Börjesson) were asked to make a suggestion on how to assist Göteborgs stad Centrum with their move into an activity based workspace.
Starting off with extensive research; interviewing employees, reading up on activity based workspace and change management, as well as trying out an activity based workspace ourselves, we realised we needed to communicate what new ways of working activity based requires in order to be successfully implemented. To be able to address all the different parts of the move we needed a concept that could work as an umbrella for our ideas, and we found our concept in Kintsugi. Kintsugi is a Japanese craft technique used to repair broken pottery, “Kin” means golden and “tsugi” means joinery, so the word Kintsugi means “to join with gold”.
Our project resulted in a concept based on Kintsugi. In Kintsugi we found a philosophy that talked about mistakes as inevitable, something that when mended with the intention of highlighting the imperfection could be even more beautiful than the starting point. This philosophy was translated into suggestion made for the move and the new space. We presented a handbook for the managers explaining Kintsugi, and our interpretation of Kintsugi as a way to address changes. The handbook also includes ideas on how to engage the employees and translate the concept into events and tangible artefacts. An interior design proposal was created to spark discussions with the employees on how the new workspace should look like. The concept also included an activity plan suggesting how different areas can be utilized depending on the level of interaction.
Change management, design thinking, craft, communication, interior design