Service Design @TUI

Client: TUI

Brief: Apply Sevice design methodology on TUI’s challenges

As a solo service designer at TUI I’ve worked in all phases of the design process, from insights to implementation. By taking a user centered approach I have been examining existing products as well as new products, in order to provide insights for different stakeholders within the organization. I have visualized products and processes in order to clarify and communicate complexities within TUI’s organization and product offering. During my time at TUI I also worked a lot with internal processes and ways of working. I was the initiator of a closer collaboration between UX and CX, and I created a team working cross the organization to coordinate and solve problems related to baggage. I also facilitated TUI’s first ever cross functional retrospective.

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